Refund policy

REFUND & RETURN POLICY:

ETERNALLY OPEN-ARTED - TIFFANY GOW ART

EFFECTIVE FROM AND LAST UPDATED: 21ST JULY, 2026

1. THE SIGNATURE ACQUISITION STANDARD: FINALITY OF SALE

At Eternally Open-Arted, we view the acquisition of fine art as a permanent commitment between the collector and the work. Every original canvas and bespoke print by Tiffany Gow is a singular, hand-crafted creation. Because each piece is prepared specifically for its new home through our Professional Gallery Stewardship process, we do not facilitate refunds, returns, or exchanges.

By completing your purchase and ticking the "Accept Terms and Conditions / Terms of Service" box at checkout, you acknowledge that all sales are final. No refunds, No Returns and No Exchanges are permitted under any circumstances, and the work is being permanently retired from the studio collection into your care.

2. COMMITMENT TO INFORMED INVESTMENT

To ensure absolute confidence in your acquisition, we are entirely transparent regarding the physical status of each piece. We provide:

  • High-Resolution Visuals: Defining the authentic movement, depth, and contextual appearance of the work.

  • Exact Specifications: Precise dimensions and weight for spatial planning.

  • Technical Descriptions: Detailed notes on the hand-applied finishes and technical descriptions of the specifically curated textural elements.

As we provide these extensive resources and upfront descriptions to assist in your due diligence, the studio does not offer reversals, refunds, or exchanges for "change of mind" or for works that do not meet a collector's spatial requirements after delivery.

3. ARTISTIC INTEGRITY & INTENTIONAL TEXTURAL CHARACTERISTICS

Collectors acknowledge that the visceral, tactile nature of Tiffany Gow’s work is its defining feature. By accepting the Terms of Service, the collector explicitly agrees to the following intentional characteristics, which are verified expressions of artistic intent and are not subject to refund and are not subject to exchange:

  • 'Crimson Soul - Tears of the Luminous Heart': The intentional "Tear Drop" raised gloss features and visceral, intentional high-relief textures. This work features an intentionally specifically created and curated coarse and abrasive texture which is a deliberate action and thought of the artist, designed to enhance the physical presence and sculptural narrative of the work. This dimensional structural relief features raised elements and defined textural edges that are present across the entirety of the piece. This includes the face of the canvas, the corners, the edges, the vertical and horizontal borders, the fold-over points, the frame surrounds, and the structural chassis. It is recommended that precautionary safety and awareness is essential whilst handling this original canvas.

  • Total Canvas Coverage & Dimensional Integrity: These intentional, specifically curated textural additions and coarse raised elements—including any and all variations across the entirety of the canvas, sides, and lines—encompass the entirety of the work. This includes, but is not limited to: the face of the canvas, the corners, the top and bottom edges, the vertical sides, the internal lines, and the back of the canvas where it meets the chassis. No part of the physical structure is excluded from this intentional artistic treatment. These are fundamental to the work’s bespoke narrative and are not subject to refund or exchange.

  • Authentic Fingerprints: Any and all variations across the entire three-dimensional surface are the authentic fingerprints of a hand-crafted investment and are not considered defects.

  • "Psychedelic Synergy": Includes complex fluid interactions and the intentional presence of aerated micro-drops within the archival seal, curated to reflect the electric expansion of the work's energy.

  • The Entire Collection: Every work is defined by a hand-directed surface. This encompasses the entirety of the canvas, from the central composition to the edges, sides, corners, and structural chassis. Every nuance of the manual finishing process is an intentional part of the work’s evolution and provenance.

4. SAFE HANDLING & EXCLUSION OF LIABILITY

Due to the highly tactile, textural, and sculptural nature of Tiffany Gow Art, all works must be handled with the level of care afforded to a professional gallery investment.

  • Intentional Physicality: The collector acknowledges that the artwork is a three-dimensional object featuring intentionally curated coarse textures and raised structural elements.

  • Assumption of Risk: By completing the acquisition, the collector assumes all responsibility for the safe handling, unboxing, and installation of the work.

  • Exclusion of Liability: Eternally Open-Arted and Tiffany Gow are not liable and are not responsible for any injury, medical situation, or health-related incident arising from the physical handling, contact with, or mounting of the artwork. Once the work is in the collector’s possession, Eternally Open-Arted and Tiffany Gow are absolved of all responsibility regarding physical interaction with the piece.

  • Stewardship of Display: It is the collector's duty to ensure the work is displayed in a manner that is safe for the environment and all individuals interacting with the space.

5. TRANSIT STEWARDSHIP & INSURANCE

While the studio is not liable for the work once it has been collected by the courier, we ensure every piece is fully insured for its commercial value. In the rare event of transit damage, we provide professional support to facilitate an insurance claim, provided the following protocol is met:

  • 24-Hour Notification: Please contact the studio within 24 hours of receipt.

  • Documentation: Provide clear photographs of the external packaging (prior to opening) and the internal damage.

  • Stewardship: Following this 24-hour window, the physical and financial stewardship of the work transfers entirely to the collector.

6. CARE & LONG-TERM STEWARDSHIP

Eternally Open-Arted is not liable for degradation resulting from environmental exposure or improper handling after delivery. This includes damage from direct sunlight, humidity, or the use of cleaning chemicals on the archival surface.

7. CONTACT US

If you have any questions regarding the physical nature or textural status of a work prior to purchase, please contact us at:

Eternally Open-Arted

C/O Tiffany Gow

2/290 Boundary Street

Spring Hill

QLD 4000

Email - Please use the official contact form via this Link here